Privacy Policy

Welcome to Kundan Mahal. We respect your privacy and are committed to protecting the personal information you provide when you visit our website, browse our products, place an order, or contact us.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website.

1. Information We Collect

We may collect the following information when you use our website or purchase our products:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • City, state, country, and postal code
  • Information you provide when contacting us
  • Account information, if you create an account

Order and Payment Information

When you place an order, we may collect information necessary to process and fulfill your purchase, including product details, order information, billing information, and shipping information.

Payments may be processed through third-party payment providers. Kundan Mahal does not normally store your complete debit card, credit card, banking, or other sensitive payment credentials on our servers. Payment information is handled by the applicable payment provider according to its privacy policy and security practices.

Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website
  • General website usage information

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders
  • Process payments
  • Deliver your purchases
  • Send order confirmations and shipping updates
  • Respond to customer enquiries and support requests
  • Manage customer accounts
  • Improve our website, products, and services
  • Prevent fraud, abuse, and unauthorized activity
  • Maintain website security
  • Understand website usage and performance
  • Send promotional or marketing communications where permitted and where you have provided appropriate consent
  • Comply with applicable laws and legal requirements

3. Cookies and Similar Technologies

Kundan Mahal may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Keep products in your shopping cart
  • Remember website preferences
  • Maintain login sessions
  • Understand how visitors use our website
  • Improve website functionality and performance
  • Measure advertising and marketing effectiveness

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

4. Third-Party Services

We may use trusted third-party service providers to operate and improve our website and business. These may include:

  • Payment processors
  • Shipping and delivery providers
  • Website hosting providers
  • Analytics services
  • Advertising and marketing platforms
  • Customer support services
  • Email communication services

These third parties may process information required to provide their respective services. Their use of information may be governed by their own privacy policies.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information when necessary with:

  • Payment providers to process transactions
  • Shipping and courier companies to deliver orders
  • Technology and hosting providers that help operate our website
  • Marketing or analytics providers where applicable
  • Professional advisers where necessary
  • Government authorities or law-enforcement agencies when required by applicable law

We only seek to share information that is reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete transactions and provide services
  • Maintain business and transaction records
  • Provide customer support
  • Meet accounting, tax, legal, and regulatory obligations
  • Resolve disputes
  • Prevent fraud and misuse

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal and business requirements.

8. Your Privacy Choices and Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent where processing is based on consent
  • Opt out of certain promotional communications
  • Raise a privacy-related complaint or request

To make a privacy-related request, please contact us using the contact details provided below.

9. Marketing Communications

If you subscribe to our promotional communications or otherwise provide appropriate consent, we may send you information about:

  • New jewellery collections
  • Special offers
  • Discounts
  • Promotions
  • Other Kundan Mahal updates

You may unsubscribe from promotional emails by using the unsubscribe option included in the communication or by contacting us.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to complete your purchase or provide our services.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

11. External Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

Kundan Mahal is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

Any updated version will be posted on this page with a revised Last Updated date.

13. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Kundan Mahal

Website: https://www.kundanmahal.com

Email: [email protected]

We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period.